Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

General Questions

We are shipping out order within 2 business days. If you are located in Thailand, you will receive the product within 3-4 business days. For international deliveries the time may vary and take 7-10 days on average. 

If you would like to receive a tracking number, please contact us. Depending on your country and location, we can provide the tracking number. 

We do not keep any credit card information on file. All payments are handled through our external payment providers. 

We can ship Pureskin almost anywhere worldwide. If you have any doubts, please contact us first.

If you need to swap an item

Returns and Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For more information, please click on the following link:

Please contact us immediately and let us know what the issue is, so we can send you a new one.

Yes, we do offer pre order service. Kindly contact us if you would like to pre-order any items. 

Common questions in regard to our Pureskin Mini and Pureskin Pro Hair Removal Lasers

IPL Hair Removal Product Guide


In fact no serious side effects or damage from long-term use have been reported.  Pureskin IPL technology is derived from the technology used in professional salons but adapted to fulfil all the safety regulations for home-use appliances.  As with any skincare product, it is important to use the appliance in accordance with the user manual. Side effects and complications, while possible, are very unlikely as long as you use Pureskin according to the instructions and precautions included in the user manual. As different users might react differently to IPL lasers, we always highly recommend to start at the lowest level and test the device on the back of your hand first, before using it on any other body parts. 




Pureskin does not hurt your eyes when used according to the instructions. Be sure to make good skin contact to avoid unnecessary scattered light and never use Pureskin in the area around your eyes or for treating your eyebrows. Use Pureskin in a well-lit room so that the light is less glaring to your eyes. A well lit room reduces the perceived brightness of the flash.




Pureskin is perectly suitable to treat the entire bikini area, so if you want a Brazilian or a Hollywood (just a strip of hair or no hair at all) go right ahead. To prevent discomfort we advise you to use a lower setting for darker and pigmented areas. For sensitive areas of the pubic area you can use a lower setting based on your comfort level. The reason for the lower setting is that these areas are more sensitive to IPL / feel less comfortable if you are using IPL. Never use Pureskin on the inner labia, vagina or anus.




No. Pureskin has never been tested on pregnant or breast-feeding women and should therefore not be used in these cases. 




No, do not use Pureskin directly on or close to big moles or freckles. If there is a mole in the area you want to treat try to flash around it, because the energy of the light will be absorbed by the pigment of the mole. Treating a mole or freckle directly can cause discomfort or even result in a burn. 




No, IPL is not health intrusive. Professional IPL has been around for the last 25 years and research hasn’t shown the appearance of skin cancer or fertility issues.




Yes. You can use Pureskin throughout the year. If you plan to tan before using Pureskin, please keep following precautions in mind: 

* Wait at least 48 hours after tanning 

* Do not use Pureskin if you have sunburned skin

* Always check the recommended skin-hair colour table and adapt the light intensity to a lower setting if appropriate to avoid skin reactions and side effects.


Tanning after using Pureskin:

* Your skin will be more sensitive directly after the treatment.

* Wait at least 24 hours or until all redness has disappeared before you expose treated areas to the sun.

* Cover treated areas when you go out into the sun or use a sunblock (*50 SPF) in the 48 hours after treatment.




Providing that correct settings were used according to skin tone and  hair colour, there is no pain experienced. You may experience a warm sensation, prickling or itching, which in most cases disappeared within a few minutes up to one hour. When using Pureskin for the first time, we recommend to start test flashes near the area you are intending to treat, using the lowest recommended light setting (level 1). Once you are comfortable with this, you can increase the light setting, step-by-step if necessary, but it should never become painful.

Pain can occasionally be experienced during or after treatment:

* If you have used Pureskin on unshaved skin

* If you use Pureskin at a light intensity that is too high for your skin colour

*  If you flash the same area repeatedly

*  If you use Lumea on open wounds, inflammations, infections, tattoos, burns, etc.


If you use your Pureskin according to instructions, you should not experience any serious side effects. 

However, these minor skin reactions may be experienced:


* Redness: The appearance of slight to moderate redness immediately after the treatment is both harmless and normal and will disappear quickly. 

* Warmth: You may feel warmth, itching and a burning or tingling sensation during the treatment. Again, this is normal and you will find that the sensation disappears immediately after treatment. 


Never use IPL if you suffer from any of the diseases listed below:

-If you have a skin disease such as active skin cancer, you have a history of skin cancer or any other localised cancer in the areas to be treated.

-If you have a history of vascular disorder, such as the presence of varicose veins or vascular ectasia in the areas to be treated.

-If your skin is sensitive to light and easily develops a rash or an allergic reaction.

-If you have infections, eczema, burns, inflammation of hair follicles, open lacerations, abrasions, herpes simplex, wounds or lesions and haematomas in the areas to be treated.

-If you have diabetes, lupus erythematodes, porphyria or congestive heart disease.

Never use the device on the following areas:

-On warts, tattoos or permanent make-up. This can result in a burn and a change in skin colour.


Intense Pulsed Light (IPL) reduces the re-growth of hair by applying pulses of light to the hair follicle beneath the skin. The pulses of light are absorbed by the hair’s melanin (colour pigment), so effectiveness depends on the level of melanin in the hair. (Blond, grey and white hairs do not contain any or enough melanin, so IPL treatment will never work on these hair colours. Red hair contains a different type of melanin which is not responsive to IPL). 


Furthermore, IPL requires a low level of melanin in the skin so that the skin will not attract the light. Dark and very dark skin tones are more prone to absorb the light, which can cause skin damage such as burns, blisters or discolouring. You can assess your skin tone in the skin tone/hair colour chart in the user manual and online.



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